Delivers guest beverages from the lounge/bar to the table when required.Maintains a comprehensive knowledge of the restaurant’s sequence of service to assess table turns and accurately quote wait times and book reservations.Oversees daily restaurant reservations and pre-assigning seating.Seats guests, following proper rotation and accommodating all guest requests when possible.Resolves guest complaints, ensuring guest satisfaction.Utilizes guests’ name throughout interaction, if known. Maintains positive guest relations at all times, including greeting guests with eye contact and a smile and wishing guests a fond farewell as guests depart, and offers excellent service to ensure a memorable guest experience.All duties are to be performed in accordance with departmental and property policies, practices, and procedures, as well as operational service standards. It is the primary responsibility of the High Volume Host Person to greet and seat guests and assist Food Servers, Bus Persons, and Food Service Runners related to guest contact and table information.
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